Frequently Asked Questions
  • Nothing happened when the icons are clicked/Can't watch the recordings
    • Make sure pop-up window is enabled. Reload your page after changing the settings. If you use mac computer, every time you update your system, you must reset your pop-up again.
    • We recommend HTML5 player. You can click the orange 5 icon which is like the picture bellow:

    • If you cannot see the COL widget on D2L, or you got "sts.is.depaul.edu refused to connect" error, please use the link below to open COL widget directly. https://courseonline.cdm.depaul.edu/Play
  • Offline COLPlayers (Lecture Download)
    • iOS devices, please search "COL Player" in APP Store. It will be shown as bellow:

    • Android devices, please search "COL Player" in Play Store. It will be shown as bellow:

    • Desktop, you can install HTML5 offline player.

      Windows MacOS

Error Report Submit
DePaul ID:
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Player:
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Common Issues:
Error Description: